Customer Support
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How much does shipping cost and how long is it?
Shipping costs are calculated at checkout depending on your location and the total weight of your order. After you have chosen your destination country and before you complete your payment with ...
Where can I find your T&Cs?
For our full terms and conditions, please click here.
How can I clean and store my product?
All our products can be washed on a cool machine wash and air dried, please do not dry using a clothes dryer.
How can I expect my order to be packaged?
Every product is mailed in a biodegradable mailing bag.
Is your manufacturing process ethical?
Yes, we only partner with audited factories
Is your manufacturing process sustainable?
Yes, we only partner with audited factories.
Where are your products manufactured?
Our products are all currently made in our partner factories in China
What materials do you use to make your products?
All our products are made from 100% Polyester or 100% Cotton
My order was dispatched but has not arrived
Once your order is dispatched, you can track it online using the information provided in your dispatch confirmation email. If the courier's online tracking is not updating, please see here. If the ...
My order tracking is not updating
If you've received your tracking number but the courier's online tracking has not updated within 24 hours after your order dispatch, it is likely your parcel has not been scanned by the courier com...