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Customer Support

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Activity overview

Latest activity by Customer Support
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    Customer Support created an article,

    How can I clean and store my product?

    All our products can be washed on a cool machine wash and air dried, please do not dry using a clothes dryer.

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    Customer Support created an article,

    How can I expect my order to be packaged?

    Every product is mailed in a biodegradable mailing bag.

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    Customer Support created an article,

    Is your manufacturing process ethical?

    Yes, we only partner with audited factories

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    Customer Support created an article,

    Is your manufacturing process sustainable?

    Yes, we only partner with audited factories.

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    Customer Support created an article,

    Where are your products manufactured?

    Our products are all currently made in our partner factories in China

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    Customer Support created an article,

    What materials do you use to make your products?

    All our products are made from 100% Polyester or 100% Cotton

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    Customer Support created an article,

    My order tracking is not updating

    If you've received your tracking number but the courier's online tracking has not updated within 24 hours after your order dispatch, it is likely your parcel has not been scanned by the courier com...

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    Customer Support created an article,

    What is your exchange / return policy?

    We do not offer exchanges but we do offer refunds for products purchased directly from us which are returned in the same condition that you received them in, with tags and liners intact. For san...

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    Customer Support created an article,

    How do I make my return?

    From the day you made your purchase, you have 30 days to send any items back to us for a refund. If you would like to arrange a return, please contact our team by submitting a support ticket from h...

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    Customer Support created an article,

    I've made a duplicate order, can you assist?

    If you have purchased the same product(s) more than once please contact our team immediately by submitting a ticket from here to see if they can cancel the duplicate order for you. Please note t...